Your boundaries are important!

If you are feeling trapped by a someone at the front desk, leave the desk and get Stef or Lisa.

To get away, you can say:

  • “Excuse me while I check on the treatment room”
  • “I think our practitioner can better address your concerns, I’ll go check in with her”

If you don’t know what to say to Stef or Lisa, you can hand them a blank post it note.

The safety and well-being of our volunteers is a top priority; please don’t hesitate to ask for help.

Here are some phrases you can use to to disengage with patients:

  • “Well, I’ve got to go do the filing, see you later.”
  • “I’m going to head out to the washroom, see you later.”
  • “I’ve got some tidying to do in the back room, see you later.”
  • “I’ve got to go tidy a chair, see you later.”
  • “I think that someone else is waiting to use the receipt station/ask me a question/book an appointment.” (Obviously this only works if there is actually someone else waiting for your attention.)

If you have an overwhelming/difficult front desk experience, feel free to talk to Lisa, Stef, or Maya about it at any time (even just to say “That was messed up!”)

We can help you

Find our hours, or give us a call at (519)829-3000. Read about our COVID safety practices.